Welcome to Pawdli ("we", "our", "us"). We are committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website at app.pawdli.com (collectively, the "Platform"). Please read this policy carefully. By using Pawdli, you agree to the practices described herein.
Contents
Information We Collect
Personal Information: When you create an account, we may collect your name, email address, phone number, profile picture, and pet-related details (pet type, breed, name, age).
Media Content: Photos, videos, and reels you upload to the platform.
Payment Information: When you make purchases or bookings, payment details are processed through our third-party payment gateway (Razorpay). We do not store your full credit/debit card information on our servers.
Usage Data: Device information, IP address, browser type, pages visited, time spent on features, and interaction patterns.
Location Data: With your consent, we may collect location information to connect you with nearby pet parents, vets, and service providers.
Communication Data: Messages, booking requests, and other communications made through the Platform.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Platform and its features
- Process transactions, bookings, and payments
- Connect you with other pet parents, vets, and service providers
- Personalise your experience and content recommendations
- Send notifications about bookings, orders, and platform updates
- Ensure the safety and security of our community
- Comply with legal obligations
Features & Data Practices
Pawdli offers multiple features, each of which may involve specific data handling:
Payments & Transactions
All payments on Pawdli are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your complete card details on our servers. Razorpay's privacy policy governs the handling of your payment data. Please refer to Razorpay's Privacy Policy for details.
We retain transaction records (amount, date, order ID, status) for accounting and dispute resolution purposes.
Third-Party Services
We may use or integrate with the following third-party services:
- Razorpay — for payment processing
- Amazon Web Services (AWS) — for hosting and data storage (including S3 for media files)
- Third-party sellers — for product fulfilment in the Pet Store
- Veterinary professionals and therapy providers — for service delivery
- Analytics providers — for understanding usage patterns and improving the Platform
These third parties have their own privacy policies, and we encourage you to review them.
Data Storage & Security
Your data is stored on secure servers hosted on Amazon Web Services (AWS). We implement industry-standard security measures including encryption in transit (SSL/TLS), access controls, and regular security reviews.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to safeguarding your data to the best of our ability.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will remove your personal data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).
Media content (reels, photos) that you have deleted will be removed from our servers within 30 days.
Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent where processing is based on consent
- Objection: Object to processing of your personal data
To exercise any of these rights, please contact us using the details in the Contact Us section below.
Children's Privacy
Pawdli is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can take steps to remove such information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page and notify you through the Platform or via email. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Pawdli
Email: support@pawdli.com
Website: app.pawdli.com